Who Would Provide Customer Service For Members Enrolled?
Atty Referral Services will be responsible for all customer service and related administrative functions. We follow up with all new members making sure the understand the benefits, terms and conditions of the legal plan and to ensure the claim process is clear and identify potential consumer protection law violations. All referral companies will be assigned a personal account manager as a point of contact for all communication.
Is Member In Contact With The Attorney Directly?
All members will have access to Attornes directly. They will be able to ask questions relating to their Legal Plan and will be directed to Atty Referral Services first. All legal documents must be directed to Atty Referral Services immediately. Members will be assigned an attorney upon receipt of a summons.
How Long Does Work Last On A Legal Issue?
Our duty is to see the case throygh to the end, as a result there is no time limit. Members are encouraged to maintain contact and open communication with assigned attorney for regular updates and further instructions.
If A Client Gets A Garnishment After The Probation Period, But Never Received Service Of The Lawsuit, Would That Disqualify Them?
If at the time a default judgement was granted on improper service, the benefit will be provided.
What credentials are required for joining your attorney network?
We select attorneys with experience defending creditor lawsuits and debt related matters who agree to our Attorney selection criteria. Attorneys in our network have a minimum of 7 experience practicing law, have graduated from an accredited law school, and maintain valid state license.
Whom do I call if I have a problem with the legal plan or attorneys?
Call our Customer Service Department at 888-777-7777 (9 a.m. – 6 p.m. EST, Mon – Fri.) with any questions related to your legal plan or email:firstname.lastname@example.org.
Can plan members use their own attorneys?
Yes, plan members can use their own attorneys as long as the member’s attorney agrees to the Atty Referral Services fee reimbursement schedule. The member would be responsible for any additional fees in excess of the payable amount.
Are plan attorneys restricted in the amount of time they spend with participants?
No. Attorneys in our network agree to take as much time as needed to defend our member’s lawsuits. There are no limits on the amount of hours or restrictions on covered services.